Signature Keynote
45 min · 60 min
Moments that make Millions
The keynote that shows organisations how moments turn customers into loyal fans. Directly applicable insights, energy that lingers for days.
Book keynote →Most booked
★★★★★9.1 · 2,500+ pros inspired
Customer Experience Keynote Speaker
Moments are extraordinary.
Make them count.
✦ No commitments✦ Reply within 24h✦ Tailored quote
Next Event
MOMENTS
THAT MATTER
THAT MATTER
2026 bookings open→
Independent Hotel ShowFC UtrechtCity of AmsterdamCX NetworkGoogleRitualsVodafoneNordic Retail GroupContent GuruAnbosHeijmansMontgomery GroupInhollandIndependent Hotel ShowFC UtrechtCity of AmsterdamCX NetworkGoogleRitualsVodafoneNordic Retail GroupContent GuruAnbosHeijmansMontgomery GroupInhollandIndependent Hotel ShowFC UtrechtCity of AmsterdamCX NetworkGoogleRitualsVodafoneNordic Retail GroupContent GuruAnbosHeijmansMontgomery GroupInholland
See Dominique in action
A keynote you can feel.
★ Signature Keynote
Moments that make Millions.
The keynote that shows organisations how moments turn customers into loyal fans. Energy that lingers. Insights that deliver returns the very next day.
✦ 45 - 60 min✦ Most booked✦ NL / EN
Programs that resonate.
Two ways to work with Dominique, from stage to masterclass.
Masterclass
2.5 – 3 hours · interactive
From Good to Unforgettable
An interactive session in which teams map what customer-centric behaviour means and where it still clashes with daily practice. Everyone leaves with at least one concrete action to apply tomorrow.
Plan session →On request
IN THE MEDIA
Entree MagazineESTHÉZakelijk Leiderschap PodcastSTR Podcast
A keynote isn't a presentation. It's a moment that lingers.
2,500+ professionals. An average of 9.1. Twenty years in five-star hotels, luxury retail and international service.
Meet Dominique →2,500+
Professionals inspired
9.1
Average keynote score
20
Years of hospitality DNA
100%
AUDIENCE FOCUSED
Her philosophy
"Emotional movement creates
financial movement"
Dominique de Groot
About Dominique
The difference lies in the moment.
With a background in five-star hotels, luxury retail and international service environments, Dominique discovered one recurring pattern: the difference rarely lies in the product or the process.
The approach
Tailor-made.
A story that resonates.
Every keynote starts with an intake. Dominique adapts her story to who is in the room. Personal, recognisable and directly applicable.
- ✦Energetic
- ✦Interactive
- ✦Concrete actions for tomorrow
Reviews
What clients say.
9.1
★★★★★
Average rating
CX Retail Exchange Europe · Barcelona
"
"Your facilitation, energy and keynote genuinely elevated the experience."
Katalin Fritz
Chief Customer Officer Transforming CX · Marley Spoon | Top 35 CX Brand Leader Europe
★★★★★
CX Retail Exchange Europe · Barcelona
"
I genuinely can't thank you enough for your dedication both pre-event and during the event as well. You made such a big impact on the experience of all the attendees, which is obviously super important given this is a CX event!
Holly Athwal
Divisional Director · IQPC
★★★★★
KNOWLEDGE EVENT CUSTOMER CONTACT — CONTENTGURU X VODAFONE
"
Inspiring, interactive and immediately applicable! Dominique made the impact of behavioural change and creating moments on loyalty and customer experience crystal clear.
Pepijn Groeneveld
Head of Marketing & Customer Experience · ContentGuru
★★★★★
ANBOS CONGRESS
"
Not a standard keynote, but tailor-made. You know how to truly understand and adapt to our audience. We enjoyed it and learned a lot!
Miranda & Ghislaine
Marketing & Communications · ANBOS
★★★★★
TEAM DAY INHOLLAND ACADEMY
"
Dominique translated our brief seamlessly into her story. The insights, interaction with the group, polished style and enthusiastic, flexible approach truly surprised us. We highly recommend Dominique.
Annemieke Homan
Marketing & Communications Advisor · Inholland Academy
★★★★★
TEAM DAY HEIJMANS CUSTOMER & MARKET
"
Inspiring keynote and masterclass! Dominique is a pleasure to prepare with, quick and clear. We are enthusiastic about her keynote and the masterclass!
Elisa de Klerk
Coordinator Customer & Market · Heijmans
★★★★★
2026 Agenda
Availability
at a glance.
Second half of 2026 - popular dates fill up quickly. Reserve in time to secure your moment.
FAQ
Questions upfront.
Not what you were looking for? Send an email, reply within 24 hours.
How does Dominique prepare a keynote?+
We start with a 1-hour intake, in which Dominique gets clarity on the audience, the goal of the event and any relevant questions within the industry / organisation.
Which languages and formats are available?+
Keynotes in Dutch or English. From a keynote (45–60 min) to a masterclass of 2.5 – 3 hours.
What is the investment?+
Keynote € 2,500 · Masterclass € 3,250. Prices exclude VAT, including intake, preparation, travel time and travel costs (within the Netherlands, except the Wadden Islands).
How far in advance should we book?+
The 2026 agenda is open. Popular dates are often booked 3–6 months ahead. Booking early = best choice.
Get in touch
Let's make
a moment.
Fill in the form and instantly check if your date is still available. Personal reply within 24 hours.
✦ dominique@studiohospitality.nl✦ +31 6 184 37 108
Reply < 24h · Tailored quote · Available worldwide